Frequently Asked Questions
We are happy to answer all your questions about our products, the KAUFMANN brand and the entire purchasing and returns process. Simply use the group filters shown below or the search function for this. If you do not receive an answer to your question, we will be happy to answer it by email or by telephone on +49 (0) 6108.6006 800 (Mon-Fri, 9 a.m. - 6 p.m.).
We will gladly exchange items of your order in a different size, color or in another article in the same goods value. If the desired item is more expensive than the item returned, please order again.
Please let us know by phone, +49 (0)6108- 6006 8000 or email email@example.com which item you would like to receive as a replacement and we will reserve it in case of availability until receipt of your return. For return please use our return service.
Please note that the return is only valid for unused and faultless items.
DE: In the event of a change, the desired replacement article will be shipped free of charge, if available, within Germany.
EU / other countries: Please understand that we will not be able to deliver spare parts delivered abroad.