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Frequently Asked Questions


We are happy to answer all your questions about our products, the KAUFMANN brand and the entire purchasing and returns process. Simply use the group filters shown below or the search function for this. If you do not receive an answer to your question, we will be happy to answer it by email or by telephone on +49 (0) 6108.6006 800 (Mon-Fri, 9 a.m. - 6 p.m.).


How do I change / cancel an exsisiting order?

Our goal is that you receive your ordered goods as soon as possible. Incoming orders can therefore only be changed or canceled within a very short period of time before our dispatch team immediately takes the goods to you.

Please contact us as soon as possible via our contact form, by e-mail at or by phone between 09:00 and 17:00 on the phone: +49 (0)6108- 6006 0.

If this is no longer possible as the shipping process has already begun, you can use our return service after receipt of the goods.