Frequently Asked Questions
We are happy to answer all your questions about our products, the KAUFMANN brand and the entire purchasing and returns process. Simply use the group filters shown below or the search function for this. If you do not receive an answer to your question, we will be happy to answer it by email or by telephone on +49 (0) 6108.6006 800 (Mon-Fri, 9 a.m. - 6 p.m.).
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There is no minimum order value in the KAUFMANN Onlineshop.
We will gladly exchange items of your order in a different size, color or in another article in the same goods value. If the desired item is more expensive than the item returned, please order again.
Please let us know by phone, +49 (0)6108- 6006 8000 or email firstname.lastname@example.org which item you would like to receive as a replacement and we will reserve it in case of availability until receipt of your return. For return please use our return service.
Please note that the return is only valid for unused and faultless items.
DE: In the event of a change, the desired replacement article will be shipped free of charge, if available, within Germany.
EU / other countries: Please understand that we will not be able to deliver spare parts delivered abroad.
EU: For shipping within the EU, Norway and Switzerland we charge EUR 11.95 per order.
Please note that for orders with delivery country outside the EU, any additional costs incurred, such as custom duties and taxes, must be borne by the buyer.
If you have registered a customer account in the KAUFMNN Onlineshop, you can check your order history at any time. Please log in to your account via "My account".
Our goal is that you receive your ordered goods as soon as possible. Incoming orders can therefore only be changed or canceled within a very short period of time before our dispatch team immediately takes the goods to you.
Please contact us as soon as possible via our contact form, by e-mail at email@example.com or by phone between 09:00 and 17:00 on the phone: +49 (0)6108- 6006 0.
If this is no longer possible as the shipping process has already begun, you can use our return service after receipt of the goods.