GTC

GENERAL TERMS AND CONDITIONS (GTC)

1. CONCLUSION OF CONTRACT

The presentation of the products in the online shop is not a legally binding offer but a non-binding online catalogue. By clicking "Buy", you are placing a binding order for the goods in the shopping basket. The receipt of your order is confirmed together with the acceptance of the order by an automated email immediately after it is sent. The sales contract comes into effect with this email confirmation.

2. AVAILABILITY RESERVATION

Despite carefully selected suppliers, it may happen that an item is not available immediately or permanently, contrary to expectations. We therefore reserve the right to withdraw from the contract if an item is no longer available or can no longer be delivered for legal reasons. We will of course suggest comparable articles to you first, which you will then receive immediately on request.

3. PAYMENT

All prices on our homepage include VAT plus shipping costs.
You have the option of paying by credit card, debit card, invoice, Sofortüberweisung immediate transfer or PayPal.

4. RETENTION OF OWNERSHIP

The item we deliver remains our property until all of our claims against you have been settled in full.

5. COMPLAINTS PROCEDURE

The European Commission provides a platform for online dispute resolution (ODR), which you can find at  https://ec.europa.eu/consumers/odr/. We are neither obliged nor to participate in dispute resolution proceedings before consumer arbitration boards.

6. WARRANTY AND LIABILITY

We guarantee that the delivery items are free of defects in accordance with the current state of the art for a period of 24 months from the delivery date. The warranty period for non-consumers is 12 months. Liability for normal wear and tear is excluded. We accept no liability for defects and damage resulting from unsuitable or improper use, non-observance of application instructions or incorrect or negligent handling. If the delivered goods turn out to be defective, the purchaser can first choose whether they wish to have them repaired or replaced. We can, however, refuse the means chosen by the purchaser if it is associated with disproportionate costs and refer the purchaser to the other means. If subsequent improvement or replacement delivery fails repeatedly, the purchaser can withdraw from the contract or reduce the purchase price appropriately. Unless otherwise expressly agreed, any further claims from the purchaser are excluded, whatever the legal reason. We are therefore not liable for damage that has not occurred directly to the delivery item; in particular, we are not liable for the purchaser's lost profits or other financial losses,
as far as no claims resulting from tort are asserted.
You can reach us Mondays to Fridays from 9 .m. to 6 p.m. on the telephone number +49 (0)6108 6006800
or by email: sales@kaufmann.de.