General
How can I contact the KAUFMANN online store team?
You can write to us at any time using the contact form in the store or by e-mail to sales@kaufmann.de. You can also send us a fax to: +49.(0)6108.6006 300 and we will get back to you as soon as possible.
For direct personal answers to your questions, you can reach us by phone on weekdays Mon-Fri, 10:00-12:15 & 13:00-16:00 at: Phone: +49.(0)6108.6006-0
We are also happy to call you on request. Please send us your callback request via the contact form in the store or by e-mail to sales@kaufmann.de.
You can write to us at any time using the contact form in the store or by e-mail to sales@kaufmann.de. You can also send us a fax to: +49.(0)6108.6006 300 and we will get back to you as soon as possible.
For direct personal answers to your questions, you can reach us by phone on weekdays Mon-Fri, 10:00-12:15 & 13:00-16:00 at: Phone: +49.(0)6108.6006-0
We are also happy to call you on request. Please send us your callback request via the contact form in the store or by e-mail to sales@kaufmann.de.
Registration
Is shopping in the KAUFMANN online store only possible with registration?
Yes, shopping in our online store is only possible with registration of a customer account. By opening a customer account, you have the advantage that the billing and shipping information is saved for future orders. In addition, you can track all orders placed in your customer account.
Yes, shopping in our online store is only possible with registration of a customer account. By opening a customer account, you have the advantage that the billing and shipping information is saved for future orders. In addition, you can track all orders placed in your customer account.
How can I change my user data?
Under the menu item "Personal profile" in your customer account you have the possibility to change name and email address. Under "Addresses" you can change the delivery address for future orders. The password can be changed via the "Forgot password" function.
Under the menu item "Personal profile" in your customer account you have the possibility to change name and email address. Under "Addresses" you can change the delivery address for future orders. The password can be changed via the "Forgot password" function.
I have forgotten my password.
In case of losing your password, please click on "My account" and then on "I am already a customer". Below the "Password" field, click on the "Forgot your password" link. You will then be taken to a new page where you will enter your email address. You will then immediately receive an e-mail from us with a confirmation link. After clicking this link, you will be taken to a page where you can set a new password.
In case of losing your password, please click on "My account" and then on "I am already a customer". Below the "Password" field, click on the "Forgot your password" link. You will then be taken to a new page where you will enter your email address. You will then immediately receive an e-mail from us with a confirmation link. After clicking this link, you will be taken to a page where you can set a new password.
Order
How do I change/cancel an order I have already placed?
Our goal is that you receive your ordered goods as soon as possible. Orders received can therefore unfortunately only be changed or cancelled within a very short period of time before our shipping team gets the goods on their way to you immediately. Therefore, please contact us as soon as possible via our contact form, by email sales@kaufmann.de or by phone on weekdays between 10:00-12:15 & 13:00-16:00 by phone: +49 (0) 6108.6006-0. If this is no longer possible because the shipping process has already started, you can use our return service after receiving the goods. You can find out more about this here: Return
Our goal is that you receive your ordered goods as soon as possible. Orders received can therefore unfortunately only be changed or cancelled within a very short period of time before our shipping team gets the goods on their way to you immediately. Therefore, please contact us as soon as possible via our contact form, by email sales@kaufmann.de or by phone on weekdays between 10:00-12:15 & 13:00-16:00 by phone: +49 (0) 6108.6006-0. If this is no longer possible because the shipping process has already started, you can use our return service after receiving the goods. You can find out more about this here: Return
Where can I view my previous orders?
If you have registered a customer account in the KAUFMANN online store, you can view your order history there at any time. To do this, log in to your customer account via "My account".
If you have registered a customer account in the KAUFMANN online store, you can view your order history there at any time. To do this, log in to your customer account via "My account".
I can't proceed with my order! What to do?
Sometimes only a small check mark is missing. Please check whether the T&Cs are possibly not ticked. If it still does not work, please contact our customer service. We are happy to help!
Sometimes only a small check mark is missing. Please check whether the T&Cs are possibly not ticked. If it still does not work, please contact our customer service. We are happy to help!
I can't proceed with my order! What to do?
Sometimes only a small check mark is missing. Please check whether the T&Cs are possibly not ticked. If it still does not work, please contact our customer service. We are happy to help!
Sometimes only a small check mark is missing. Please check whether the T&Cs are possibly not ticked. If it still does not work, please contact our customer service. We are happy to help!
Payment
What payment options are available in the store?
You have the option of paying by credit card, invoice, instant bank transfer, prepayment, cash on delivery or PayPal.
For payments, you will be redirected via a secure connection to the input mask of our payment provider Unzer GmbH during the ordering process.
For payments with PayPal, you will be redirected directly to PayPal at the end of the ordering process. If you are already a PayPal customer, you can make the payment quickly and securely after logging into your PayPal account. Without an existing PayPal account, you can log in as a guest or open a PayPal account and then confirm the payment.
Please note that due to your agreements with credit institutions or other institutions may incur additional costs for transfers, account management, etc. for you.
Further information on the exact payment processing can be found in our terms and conditions under point payment terms.
You have the option of paying by credit card, invoice, instant bank transfer, prepayment, cash on delivery or PayPal.
For payments, you will be redirected via a secure connection to the input mask of our payment provider Unzer GmbH during the ordering process.
For payments with PayPal, you will be redirected directly to PayPal at the end of the ordering process. If you are already a PayPal customer, you can make the payment quickly and securely after logging into your PayPal account. Without an existing PayPal account, you can log in as a guest or open a PayPal account and then confirm the payment.
Please note that due to your agreements with credit institutions or other institutions may incur additional costs for transfers, account management, etc. for you.
Further information on the exact payment processing can be found in our terms and conditions under point payment terms.
Where can I find the payment information for prepayment?
The payment information can be found in the order confirmation and on the invoice.
Wilhelm Kaufmann & Sohn KG
Bank: Volksbank Main-Tauber eG
IBAN: DE68 6739 0000 0071 2006 12
BIC: GENO DE61 WTH
Purpose: Your order number
Bank: Volksbank Main-Tauber eG
IBAN: DE68 6739 0000 0071 2006 12
BIC: GENO DE61 WTH
Purpose: Your order number
Delivery
How much are the shipping costs?
Within Germany we charge EUR 5.90 per order. From an order value of 100.00 Euro the shipping costs within Germany are waived.
You can see the complete list under shipping and payment methods.
Within Germany we charge EUR 5.90 per order. From an order value of 100.00 Euro the shipping costs within Germany are waived.
You can see the complete list under shipping and payment methods.
Return
Is it possible to exchange the goods?
The satisfaction of our customers is very important to us. We will gladly exchange your order for another size and color or for another item with the same or lower value of goods. In this case, the desired replacement item will be shipped to you free of charge within Germany. If an item is more expensive, please place a new order.
Please understand that we can not send replacement items that are delivered abroad free of charge.
Please let us know via the contact form or email to sales@kaufmann.de which item you would like to receive as a replacement and we will reserve it until we receive your return, subject to availability. To return an item, please simply use our returns service.
Please note that the return policy only applies to unworn and perfect items. As soon as you have inserted the bars and mounted the band, it is recognizable. An exchange is then no longer possible! A custom made band is excluded from exchange.
DE: In case of an exchange, the shipping of the requested replacement item, if available, will be free of charge for you within Germany.
EU/Switzerland: Please understand that we cannot ship replacement items that are delivered abroad free of charge.
The satisfaction of our customers is very important to us. We will gladly exchange your order for another size and color or for another item with the same or lower value of goods. In this case, the desired replacement item will be shipped to you free of charge within Germany. If an item is more expensive, please place a new order.
Please understand that we can not send replacement items that are delivered abroad free of charge.
Please let us know via the contact form or email to sales@kaufmann.de which item you would like to receive as a replacement and we will reserve it until we receive your return, subject to availability. To return an item, please simply use our returns service.
Please note that the return policy only applies to unworn and perfect items. As soon as you have inserted the bars and mounted the band, it is recognizable. An exchange is then no longer possible! A custom made band is excluded from exchange.
DE: In case of an exchange, the shipping of the requested replacement item, if available, will be free of charge for you within Germany.
EU/Switzerland: Please understand that we cannot ship replacement items that are delivered abroad free of charge.
How can I complain about goods?
Your item is defective, damaged or faulty? We are sorry. In case of a complaint, please inform us about the defect via the contact form or email to sales@kaufmann.de. This will allow us to make an initial assessment and discuss how to proceed. To simplify and speed up the processing, please have your order number and/or customer number ready.
Please understand that we can only accept complaints that were purchased in the KAUFMANN online store. For KAUFMANN items purchased in stores, please contact the respective retailer.
Please note that the right of return only applies to unworn and flawless items. As soon as you have inserted the bars and mounted the band, it is recognizable. An exchange is then no longer possible! A custom-made band is excluded from exchange.
Your item is defective, damaged or faulty? We are sorry. In case of a complaint, please inform us about the defect via the contact form or email to sales@kaufmann.de. This will allow us to make an initial assessment and discuss how to proceed. To simplify and speed up the processing, please have your order number and/or customer number ready.
Please understand that we can only accept complaints that were purchased in the KAUFMANN online store. For KAUFMANN items purchased in stores, please contact the respective retailer.
Please note that the right of return only applies to unworn and flawless items. As soon as you have inserted the bars and mounted the band, it is recognizable. An exchange is then no longer possible! A custom-made band is excluded from exchange.
What does a return shipment for exchange, revocation or complaint cost?
We offer free return shipping within 14 days in Germany. For this purpose, please simply use our returns service. From abroad, the return shipment must be paid by the customer.
We offer free return shipping within 14 days in Germany. For this purpose, please simply use our returns service. From abroad, the return shipment must be paid by the customer.
Watch straps
Can I still exchange my custom made band?
A custom made band is excluded from exchange.
A custom made band is excluded from exchange.
Does a 14-day right of withdrawal also apply to the watch straps?
Yes, this also applies to the watch straps. The straps must not show any signs of wear or assembly.
Yes, this also applies to the watch straps. The straps must not show any signs of wear or assembly.
What is the Change-It quick-change system?
Change-it - the clever strap changing system from Kaufmann.
Like the day, like the leather strap for your watch. Change your favorite colors and leathers as the mood takes you with our clever - and above all child's play - strap changing system "Change-It". Here, the bar can be easily attached and detached from the watch by means of a slider.
Change-it - the clever strap changing system from Kaufmann.
Like the day, like the leather strap for your watch. Change your favorite colors and leathers as the mood takes you with our clever - and above all child's play - strap changing system "Change-It". Here, the bar can be easily attached and detached from the watch by means of a slider.
Can I order a custom tape backing for my tape?
Yes, please use our customization form for this so that we can send you a binding offer.
Yes, please use our customization form for this so that we can send you a binding offer.
Can I order my tape with a custom seam color?
Yes, please use our customization form for this so that we can send you a binding offer.
Yes, please use our customization form for this so that we can send you a binding offer.
Unfortunately, I can not find my desired width or length! What to do?
Please use our customization form so that we can send you a binding offer.
Please use our customization form so that we can send you a binding offer.
What are quick change bars?
They are spring bars that we pre-mount in the band, allowing you to change the band on a small pin with virtually no tools.
They are spring bars that we pre-mount in the band, allowing you to change the band on a small pin with virtually no tools.
Are the folding clasps included in the price of the folding clasp straps?
You can order the folding clasps separately, in addition to your band.
You can order the folding clasps separately, in addition to your band.
Are the watch bracelets supplied with spring bars for changing the bracelet?
The spring bar tool is not included in the delivery. You can find it under the heading "Accessories" - Spring bar tool.
The spring bar tool is not included in the delivery. You can find it under the heading "Accessories" - Spring bar tool.
How can I see what color the folding clasp is and whether it is single or double?
Our folding clasps are available in the following colors: stainless steel, stainless steel PVD black, stainless steel rosé, stainless steel gold plated.You can also see these very well on the pictures. The folding clasps are two-winged.
Our folding clasps are available in the following colors: stainless steel, stainless steel PVD black, stainless steel rosé, stainless steel gold plated.You can also see these very well on the pictures. The folding clasps are two-winged.
What does bandwidth such as 20/18 mean?
The first number stands for the width at the lug of the watch. The second number stands for the width at the clasp area. So the strap in the example has a width of 20 cm at the lug and runs to 18 cm in the clasp area. This applies to both the long and the short strap.